Customer Satisfaction Guarantee

Our team strives to make each and every experience you have on binnaz.com a positive one. If it isn't, we'll credit your account for the amount of the transaction, up to a limit of $35.

To receive a refund, we ask that you do the following: provide detailed written feedback on the Reader's feedback page describing why the conversation was unsatisfactory. Give the Reader a one-star feedback rating. Submit a customer support request within seventy-two hours of the transaction for which you'd like to be credited. Please include the transaction ID number when submitting your refund request.

We will review your claim, assess if a refund can be made, and credit your account, either partially or in full. For us to credit your account, you must have a valid payment method on file with binnaz.com. Account credits are made in Binnaz Credits and are useable for future readings. We will reimburse up to one unsatisfactory transaction per month.